Compare CloudCall and Avaya IP Office - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - CloudCall or Avaya IP Office?

Avaya IP Office is more expensive to implement (TCO) than CloudCall, and Avaya IP Office is rated higher (84/100) than CloudCall (81/100). CloudCall offers users more features (5) than Avaya IP Office (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudcall Group Vs. Avaya

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

Avaya: Avaya is a global leader in business communications systems. The company provides unified communications, contact centres, data solutions and related services directly and through its channel partners to leading businesses and organisations around the world.

Who is more expensive? CloudCall or Avaya IP Office?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and Avaya IP Office.

CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. Avaya IP Office price starts at $7,500 per license , When comparing Avaya IP Office to its competitors, the software is rated 8 - higher than the average Call Center software cost.

Bottom line: Avaya IP Office is more expensive than CloudCall.

Which software includes more/better features?

We've compared CloudCall Vs. Avaya IP Office based on some of the most important and required Call Center features.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

Avaya IP Office: We are still working to collect the list of features for Avaya IP Office.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The software is a useful solution for small and medium businesses as well as large enterprises.