Convoso Cloud Contact Center - Top Competitors (May 2022)
Compare PricingITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Contact Management -> Convoso Cloud Contact Center review -> Convoso Cloud Contact Center competitors |
Ranking: | Ranked 4 out of 9 Contact Management systems |
Company: | Convoso (formerly SafeSoft Solutions) |
Pricing: | starts at $90 per feature/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Convoso Cloud Contact Center review, Convoso Cloud Contact Center pricing guide |
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Convoso Cloud Contact Center vs. Alternatives in 2024
Convoso Cloud Contact Center has two main competitors and these are Aspect Unified IP and 3C Cloud Contact Center.Aspect Unified IP provides a hosted contact center that supports multi channel communications. Additionally it provides a number of self-service communication platforms through which customers can first see if their requests or queries can be addressed without accessing live agents. Another feature is its proactive calling which seeks to manage customers who have conversations covering regularly discussed topics.
Convoso Cloud Contact Center on the other hand fully supports blended contact center solutions with both incoming and outgoing call communications. Alternatively it can provide just incoming or outgoing calls support separately if required. Additionally the product supports marketing efforts by providing data analytics to analyze call traffic to obtain prospective leads, as well as marketing insight to develop campaigns to target customers.
Then there is 3CLogic Cloud Contact Center which offers a free product trial and integration to most major CRM solutions unlike Convoso Cloud Contact Center. Another important point is that customer related information need not be stored in the cloud but can be saved on their local servers which can enhance security.
Currently Convoso Cloud Contact Center does not support these features, but it does provide personalized customer call support through the use of CLI and an embedded CRM. The product analyzes the customer history on receipt of the call and advises agents on information that can aid in quicker resolution. Additionally calls be monitored and recorded to improve the quality of contact center support.
Convoso Cloud Contact Center alternatives - for small & large Business
Here are the top 4 alternatives to Convoso Cloud Contact Center that are worth checking out: Chaos Intellect for SMBs, 3CLogic Cloud Contact Center for large size business, BigContacts for growing companies, and
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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.