Compare Convoso Cloud Contact Center and Oracle Contact Center Anywhere - May 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Convoso Cloud Contact Center or Oracle Contact Center Anywhere?

Convoso Cloud Contact Center is more expensive to implement (TCO) than Oracle Contact Center Anywhere, and Convoso Cloud Contact Center is rated higher (84/100) than Oracle Contact Center Anywhere (78/100). Oracle Contact Center Anywhere offers users more features (9) than Convoso Cloud Contact Center (5).

Looking for the right Contact Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Convoso (formerly SafeSoft Solutions) Vs. Promero, Inc.

Convoso (formerly SafeSoft Solutions): Convoso (formerly SafeSoft Solutions) provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to...

Promero, Inc.: Promero is an Application Software Service Provider and Software Reseller founded in 2001. Promero is an Oracle Gold Partner and authorized reseller of Oracle CRM applications, a hosting provider for Oracle Contact Center Anywhere, a referral agent for Salesforce CRM, a Salesforce AppExchange Partner, Salesforce Independent Software Vendor, Salesfo...

Who is more expensive? Convoso Cloud Contact Center or Oracle Contact Center Anywhere?

The real total cost of ownership (TCO) of Contact Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Convoso Cloud Contact Center and Oracle Contact Center Anywhere.

Convoso Cloud Contact Center price starts at $90 per feature/month , On a scale between 1 to 10 Convoso Cloud Contact Center is rated 6, which is similar to the average cost of Contact Management software. Oracle Contact Center Anywhere price starts at $29 per agent/month , When comparing Oracle Contact Center Anywhere to its competitors, the software is rated 4 - lower than the average Contact Management software cost.

Bottom line: Convoso Cloud Contact Center is more expensive than Oracle Contact Center Anywhere.

Which software includes more/better features?

We've compared Convoso Cloud Contact Center Vs. Oracle Contact Center Anywhere based on some of the most important and required Contact Management features.

Convoso Cloud Contact Center: CRM, Sales, Marketing, Sales Automation, Contact Management.

Oracle Contact Center Anywhere: ACD (Automatic Call Distribution), Call Conferencing, Call Recording, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

Target customer size

The software can be deployed for the needs of all business size. Oracle Contact Center Anywhere Software is a good fit for mid-size and enterprise-level businesses with fifty agents or more.