Shlomi Lavi /
Jul 16, 2022
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Bottom Line: Which is Better - Customer Thermometer or CSDP Service Relationship?
Customer Thermometer is more expensive to implement (TCO) than CSDP Service Relationship, and Customer Thermometer is rated higher (97/100) than CSDP Service Relationship (82/100). CSDP Service Relationship offers users more features (17) than Customer Thermometer (7).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. CSDP
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
CSDP : CSDP’s history is a story of innovation, pioneering new technologies for business process management and, above all, a commitment to service management solutions.
With roots back to 1970, Customer Service Delivery Platform Corporation (CSDP) began as a service company, providing customized programming and software maintenance. We bring to the ta...
Who is more expensive? Customer Thermometer or CSDP Service Relationship?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and CSDP Service Relationship.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. CSDP Service Relationship accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: Customer Thermometer cost is around the same cost of CSDP Service Relationship.
Which software includes more/better features?
We've compared Customer Thermometer Vs. CSDP Service Relationship based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
CSDP Service Relationship: Billing/Invoicing, Call Center Management, Contract Management, Customer Database, Customer Self Service Portal.
Target customer size
Customer Thermometer is ideal for different companies, big or small. CSDP is designed to support any company that provides post sales support and services to customers.