Shlomi Lavi /
Nov 11, 2022
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Bottom Line: Which is Better - Customer Thermometer or Cisco WebEx Support Center?
Cisco WebEx Support Center is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than Cisco WebEx Support Center (85/100). Customer Thermometer offers users more features (7) than Cisco WebEx Support Center (3). There is a clear winner in this case and it is Customer Thermometer!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. WebEx
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise.
We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...
Who is more expensive? Customer Thermometer or Cisco WebEx Support Center?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and Cisco WebEx Support Center.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , When comparing Cisco WebEx Support Center to its competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line: Cisco WebEx Support Center is more expensive than Customer Thermometer.
Which software includes more/better features?
We've compared Customer Thermometer Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customer Thermometer is ideal for different companies, big or small. and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.