Shlomi Lavi /
May 17, 2022
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Bottom Line: Which is Better - Customer Thermometer or CustomerWise?
Customer Thermometer is more expensive to implement (TCO) than CustomerWise, and Customer Thermometer is rated higher (97/100) than CustomerWise (65/100). Customer Thermometer offers users more features (7) than CustomerWise (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. CustomerWise
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
CustomerWise: CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledgebase, CustomerWise empowers you to focus on customer s...
Who is more expensive? Customer Thermometer or CustomerWise?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and CustomerWise.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. CustomerWise accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: Customer Thermometer is more expensive than CustomerWise.
Which software includes more/better features?
We've compared Customer Thermometer Vs. CustomerWise based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
CustomerWise: We are still working to collect the list of features for CustomerWise.
Target customer size
Customer Thermometer is ideal for different companies, big or small. and CustomerWise's target customer size include: Start up, Small business, Medium business, Large business.