Shlomi Lavi /
Jun 02, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Customer Thermometer or Request Tracker?
Customer Thermometer is more expensive to implement (TCO) than Request Tracker, and Customer Thermometer is rated higher (97/100) than Request Tracker (62/100). Both tools offer the same amount of features.
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. Best Practical Solutions, LLC
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
Best Practical Solutions, LLC: Best Practical was founded to deliver value to RT's established base of users by providing custom development and user support for RT. We are fully committed to supporting RT as an open source technology, while providing the quality development and support necessary to operations in commercial enterprises and corporations.
Who is more expensive? Customer Thermometer or Request Tracker?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and Request Tracker.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Request Tracker price starts at $125 per feature/month , When comparing Request Tracker to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Customer Thermometer cost is around the same cost of Request Tracker.
Which software includes more/better features?
We've compared Customer Thermometer Vs. Request Tracker based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
Request Tracker: Email Integration, Incident / Request Management, LDAP/Active Directory Synchronization, Mobile Integration, Reporting.
Target customer size
Customer Thermometer is ideal for different companies, big or small. Request Tracker is perfect for companies of all sizes, starting from Fortune 50 companies to large enterprises and government agencies.