Shlomi Lavi / Sep 24, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Five9 is more expensive to implement (TCO) than CXM Recording, and Five9 is rated higher (88/100) than CXM Recording (80/100). Five9 offers users more features (15) than CXM Recording (11).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Five9 Virtual Call Center.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Five9 Virtual Call Center is more expensive than CXM Recording.
We've compared CXM Recording Vs. Five9 based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Creedenz CXM is best suited for small business and medium business in the healthcare sector. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.
starts at $9,600 per year
CXM Recording and Quality Monitoring is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CXM Recording and Quality Monitoring received a rating of...
Compare Pricing| ITQlick Score: | 80/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> CXM Recording review |
| Company: | CXM |
| Pricing: | starts at $9,600 per year |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | CXM Recording review, CXM Recording pricing, CXM Recording alternatives |
| ITQlick Score: | 88/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Call Center -> Five9 review |
| Company: | Five9 |
| Pricing: | starts at $149 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Five9 review, Five9 pricing, Five9 alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.