Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - CXM Recording or Ivinex CRM?
Ivinex CRM is more expensive to implement (TCO) than CXM Recording, and Ivinex CRM is rated higher (83/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Ivinex CRM (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. Ivinex
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Ivinex: Ivinex is a Web Based CRM company that provides a solution that molds itself your YOUR business practices. We don't try to force you into a model that we think works best, but we work with you to come up with YOUR best model.
Who is more expensive? CXM Recording or Ivinex CRM?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Ivinex CRM.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Ivinex CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Ivinex CRM is more expensive than CXM Recording.
Which software includes more/better features?
We've compared CXM Recording Vs. Ivinex CRM based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
Ivinex CRM: We are still working to collect the list of features for Ivinex CRM.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. The software is a suitable product for all business regardless of their size and type.