Compare CXM Recording and Legrand CRM - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - CXM Recording or Legrand CRM?

Legrand CRM is more expensive to implement (TCO) than CXM Recording, and Legrand CRM is rated higher (86/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Legrand CRM (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CXM Vs. Legrand Software Inc.

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Legrand Software Inc.: No matter what business you’re in, the ingredients for growth, and managing growth, are almost always universal. You need to find ways to share information more effectively, improve team collaboration, nurture your existing customers and attract new ones. Here at the Legrand Group, we’re motivated by a pretty simple set of principles. Give busin...

Who is more expensive? CXM Recording or Legrand Crm Pro Edition?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Legrand Crm Pro Edition.

CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Legrand Crm Pro Edition price starts at $8 per month , When comparing Legrand Crm Pro Edition to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Legrand Crm Pro Edition is more expensive than CXM Recording.

Which software includes more/better features?

We've compared CXM Recording Vs. Legrand CRM based on some of the most important and required Call Center features.

CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.

Legrand Crm Pro Edition: Customer Service, Sales Automation, Collaboration Center .

Target customer size

Creedenz CXM is best suited for small business and medium business in the healthcare sector. Customers of the software include businesses of all sizes and a wide range of types.