Compare CXM Recording and LiveVox Predictive Dialer - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - CXM Recording or LiveVox Predictive Dialer?

LiveVox Predictive Dialer is more expensive to implement (TCO) than CXM Recording, and LiveVox Predictive Dialer is rated higher (87/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than LiveVox Predictive Dialer (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CXM Vs. LiveVox

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

LiveVox : LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Fr...

Who is more expensive? CXM Recording or LiveVox Predictive Dialer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and LiveVox Predictive Dialer.

CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. LiveVox Predictive Dialer price starts at $2,500 per month , When comparing LiveVox Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: LiveVox Predictive Dialer is more expensive than CXM Recording.

Which software includes more/better features?

We've compared CXM Recording Vs. LiveVox Predictive Dialer based on some of the most important and required Call Center features.

CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.

LiveVox Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Creedenz CXM is best suited for small business and medium business in the healthcare sector. and LiveVox Predictive Dialer's target customer size include: Small, medium and large size businesses.