Compare Dialpad and itPBX - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dialpad or itPBX?

itPBX is more expensive to implement (TCO) than Dialpad, and Dialpad is rated higher (84/100) than itPBX (83/100). Both tools offer the same amount of features.

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dialpad Vs. itPBX

Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...

itPBX: itPBX offers high quality business VoIP services to small and medium-sized businesses. itPBX’s Business Cloud is a cloud-based phone system that provides maximum up time and cost reduction with enterprise-level business phone technology. With our VOIP enterprise level business phone technology, we provide superior service while reducing your cost b...

Who is more expensive? Dialpad or itPBX?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialpad and itPBX.

Dialpad price starts at $15 per user/month , On a scale between 1 to 10 Dialpad is rated 2, which is much lower than the average cost of VoIP software. itPBX price starts at $19.95 per user/month , When comparing itPBX to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: Dialpad cost is around the same cost of itPBX.

Which software includes more/better features?

We've compared Dialpad Vs. itPBX based on some of the most important and required VoIP features.

Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.

itPBX: Auto Dialer, Call Center, Contact Management, VoIP, IVR.

Target customer size

Dialpad's typical customers include: Small, medium and large size businesses, The software is a useful solution for the needs of all business sizes, including new startups.