Compare e-ServiceSuite and Enterprise Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - e-ServiceSuite or Enterprise Service Desk?

e-ServiceSuite is more expensive to implement (TCO) than Enterprise Service Desk, and Enterprise Service Desk is rated higher (84/100) than e-ServiceSuite (83/100). e-ServiceSuite offers users more features (3) than Enterprise Service Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Buoyant Solutions, Inc. Vs. ManageEngine

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? e-ServiceSuite or Enterprise Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and Enterprise Service Desk.

e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. Enterprise Service Desk price starts at $10 per technician/month , When comparing Enterprise Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: e-ServiceSuite is more expensive than Enterprise Service Desk.

Which software includes more/better features?

We've compared e-ServiceSuite Vs. Enterprise Service Desk based on some of the most important and required Help Desk features.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees).