Compare e-ServiceSuite and IT Asset - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - e-ServiceSuite or IT Asset?

e-ServiceSuite is more expensive to implement (TCO) than IT Asset, and IT Asset is rated higher (89/100) than e-ServiceSuite (83/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Buoyant Solutions, Inc. Vs. Samanage

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? e-ServiceSuite or IT Asset Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and IT Asset Management.

e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. IT Asset Management price starts at $800 per user/year , When comparing IT Asset Management to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: e-ServiceSuite is more expensive than IT Asset Management.

Which software includes more/better features?

We've compared e-ServiceSuite Vs. IT Asset based on some of the most important and required Help Desk features.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

IT Asset Management: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.