Five9 Cloud Contact Center Vs Line2: Side-by-Side Comparison

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
Line2
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
OnSIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9 Per month/5 users
Hosting
On premise and Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review

Five9 Cloud Contact Center Vs. Line2: Price & Features - Which is better?

Aug 10, 2019

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Line2: We believe that your phone service shouldn't be tied to a single phone. That you should be able to use any of your devices to talk and text wherever you are. Just like you can to email, tweet, post, or pin. Line2 is a cloud phone service that adds a second line to your mobile phones, tablets and computers with the simplicity of an app. For individuals, it’s an easy way to keep work calls and texts separate from personal ones. For small businesses, it’s a complete VoIP phone service that uses the mobile devices you and your team already have. For everyone, Line2 is easy to set up, manage and use, with affordable monthly plans that won’t hold you back. No contracts to sign. No hardware to buy. No set-up or cancellation fees.

Pricing/cost comparison

The real cost of VoIP software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Five9 Cloud Contact Center TCO and Line2 total cost to help with the total cost of ownership calculation.

Five9 Cloud Contact Center price Starting from $49 per month , on a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. Line2 accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software.

Bottom line: Five9 Cloud Contact Center is more expensive than Line2.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Five9 Cloud Contact Center Vs. Line2 based on some of the most important and required VoIP features.
Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, ..
Line2 list of features include the following: Mobile Access, Call Center, VoIP, Customized Call Routing, IVR, .

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. The software is a useful solution for small and medium businesses, including new startups.

Five9 Cloud Contact Center

ITQlick rating
(4/5)

Starting from $49 per month

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Categories: Insurance CRM, Healthcare CRM, Casino CRM, Call Center Workforce Management, Call Center.

Line2

ITQlick rating
(4/5)

Line2 is a cloud-based VoIP software that is developed to provide business phone service. With Line2, you can simply use an app to text and call across all devices. Users only need to sign up and they are provi...

Categories: IVR, Cloud PBX, Call Recording, Business Phone Systems, Private Branch eXchange (PBX) System.

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Line2 Specifications

Name: Line2
Company: Line2
Address San Francisco, CA 94111, United States
Website:Line2
Platforms: Cloud

Compare features

Five9 Cloud Contact Center: 5 Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center

Line2: 5 Features

Mobile Access
Call Center
VoIP
Customized Call Routing
IVR