Compare Five9 and Clearview - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 or Clearview?

Five9 is more expensive to implement (TCO) than Clearview, and Five9 is rated higher (88/100) than Clearview (83/100). Five9 offers users more features (15) than Clearview (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. VALICOM

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

VALICOM: Valicom’s business is to deliver expertise and excellence in telecom expense management. We can provide your company with completely outsourced telecom audit services, or work in collaboration with existing telecom teams and functions through our web-based Clearview platform. We want to work with you, get to know your company, and discover what sol...

Who is more expensive? Five9 or Clearview?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Clearview.

Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. Clearview price starts at $29 per user/month , When comparing Clearview to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Five9 is more expensive than Clearview.

Which software includes more/better features?

We've compared Five9 Vs. Clearview based on some of the most important and required Call Center features.

Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.

Clearview: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and Clearview's target customer size include: Small, medium and large size businesses.