Compare Five9 and Koala Cloud Call Center - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 or Koala Cloud Call Center?

Five9 is more expensive to implement (TCO) than Koala Cloud Call Center, and Five9 is rated higher (88/100) than Koala Cloud Call Center (82/100). Five9 offers users more features (15) than Koala Cloud Call Center (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. Electronic Voice Services

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...

Who is more expensive? Five9 or Koala Cloud Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Koala Cloud Call Center.

Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. Koala Cloud Call Center price starts at $59 per month , When comparing Koala Cloud Call Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Five9 is more expensive than Koala Cloud Call Center.

Which software includes more/better features?

We've compared Five9 Vs. Koala Cloud Call Center based on some of the most important and required Call Center features.

Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.

Koala Cloud Call Center: We are still working to collect the list of features for Koala Cloud Call Center.

Target customer size

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and Koala Cloud Call Center's target customer size include: SMBs.