Compare FluentStream Call Center and Advisor - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - FluentStream Call Center or Advisor?

Advisor is more expensive to implement (TCO) than FluentStream Call Center, and Advisor is rated higher (82/100) than FluentStream Call Center (80/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FluentStream Technologies Vs. dezide

FluentStream Technologies: Business phones have been around for a long time without changing very much. This longevity, coupled with the nature of the service provided, gave the industry an excuse to stop striving. Providing bad customer service was the status quo. Fast forward to the development of cloud technology, and some of our peers, like us, are excited to provide a ...

dezide: Dezide was founded in 2001 by former employees of Hewlett-Packard R&D. Since then we have worked on developing the world’s leading software for guided troubleshooting, using the newest research and technology to create highly user-friendly and efficient solutions. Our software is patented. Vision: to provide the best software for guided troub...

Who is more expensive? FluentStream Call Center or Advisor?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FluentStream Call Center and Advisor.

FluentStream Call Center price starts at $20 per user/month , On a scale between 1 to 10 FluentStream Call Center is rated 2, which is much lower than the average cost of Call Center software. Advisor price starts at $49 per user/month , When comparing Advisor to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Advisor is more expensive than FluentStream Call Center.

Which software includes more/better features?

We've compared FluentStream Call Center Vs. Advisor based on some of the most important and required Call Center features.

FluentStream Call Center: Chat, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.

Advisor: Knowledge Base/FAQ, Self Service Portal, Call Center, Team Collaboration, Content Management.

Target customer size

Most of the clients of FluentStream Call Center engage in small (with employees ranging from 10 to 100) and medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises harnessing the services from IT, web and data hosting and related information service sectors, mainly with contact center management. Customers of the software include businesses of all sizes and a variety of types.