Compare Freshdesk and Jitbit Helpdesk - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Jitbit Helpdesk?

Jitbit Helpdesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Jitbit Helpdesk (79/100). Freshdesk offers users more features (10) than Jitbit Helpdesk (8). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Jitbit

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Jitbit: Jitbit Software is a contributing member of ASP (Association of Software Professionals). Jitbit Software is a contributing member of OISV (Organization of Independent Software Vendors) We are profitable and funded by our customers. We don't have to please anybody but our customers.

Who is more expensive? Freshdesk or Jitbit Helpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Jitbit Helpdesk.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Jitbit Helpdesk price starts at $29 per agent/month , When comparing Jitbit Helpdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of Jitbit Helpdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. Jitbit Helpdesk based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Jitbit Helpdesk: Asset Management, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. JitBit Helpdesk is perfect for small and midsize businesses and enterprises.