Compare Jitbit Helpdesk and Freshdesk - Jan 2023
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Bottom Line: Which is Better - Jitbit Helpdesk or Freshdesk?
Jitbit Helpdesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Jitbit Helpdesk (79/100). Freshdesk offers users more features (10) than Jitbit Helpdesk (8). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Jitbit Vs. FRESHDESK INC.
Jitbit: Jitbit Software is a contributing member of ASP (Association of Software Professionals). Jitbit Software is a contributing member of OISV (Organization of Independent Software Vendors) We are profitable and funded by our customers. We don't have to please anybody but our customers.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Jitbit Helpdesk or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Jitbit Helpdesk and Freshdesk.
Jitbit Helpdesk price starts at $29 per agent/month , On a scale between 1 to 10 Jitbit Helpdesk is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Jitbit Helpdesk cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared Jitbit Helpdesk Vs. Freshdesk based on some of the most important and required Help Desk features.
Jitbit Helpdesk: Asset Management, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Reporting, Scheduling.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
JitBit Helpdesk is perfect for small and midsize businesses and enterprises. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
Compare specifications
Jitbit Helpdesk Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Jitbit Helpdesk review |
Company: | Jitbit |
Pricing: | starts at $29 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Jitbit Helpdesk review, Jitbit Helpdesk pricing, Jitbit Helpdesk alternatives |
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Compare features
Jitbit Helpdesk: 8 Features
Freshdesk: 10 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.