Compare Freshdesk and ManageEngine IT Asset - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or ManageEngine IT Asset?

ManageEngine IT Asset is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than ManageEngine IT Asset (81/100). Freshdesk offers users more features (10) than ManageEngine IT Asset (9). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. ManageEngine

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? Freshdesk or ManageEngine IT Asset Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and ManageEngine IT Asset Management.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. ManageEngine IT Asset Management price starts at $795 per license , When comparing ManageEngine IT Asset Management to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: ManageEngine IT Asset Management is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. ManageEngine IT Asset based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

ManageEngine IT Asset Management: Automatic Property Mapping, Cost Analysis, Maintenance Overview, Online Leasing, Online Rental Applications.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. ManageEngine IT AssetExplorer is perfect for companies of all sizes.