Compare Freshdesk and TeamHeadquarters Help Desk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or TeamHeadquarters Help Desk?

TeamHeadquarters Help Desk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than TeamHeadquarters Help Desk (67/100). Freshdesk offers users more features (10) than TeamHeadquarters Help Desk (6). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Entry Software Corporation

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Entry Software Corporation: We offer a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets. Both small teams and large organizations benefit from having a single environment for planning and managing their work. Our customers are from a wide range of industries, including Health Care, Government, Education...

Who is more expensive? Freshdesk or TeamHeadquarters Help Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and TeamHeadquarters Help Desk.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. TeamHeadquarters Help Desk price starts at $20 per user/month , When comparing TeamHeadquarters Help Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Freshdesk cost is around the same cost of TeamHeadquarters Help Desk.

Which software includes more/better features?

We've compared Freshdesk Vs. TeamHeadquarters Help Desk based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

TeamHeadquarters Help Desk: Billing and Invoicing, Email Integration, Knowledge Base/FAQ, Reporting, Scheduling.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. TeamHeadquarters is built for all business sizes and types and comes with an extensive feature set.