Compare TeamHeadquarters Help Desk and Freshdesk - May 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - TeamHeadquarters Help Desk or Freshdesk?
TeamHeadquarters Help Desk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than TeamHeadquarters Help Desk (67/100). Freshdesk offers users more features (10) than TeamHeadquarters Help Desk (6). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Entry Software Corporation Vs. FRESHDESK INC.
Entry Software Corporation: We offer a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets. Both small teams and large organizations benefit from having a single environment for planning and managing their work. Our customers are from a wide range of industries, including Health Care, Government, Education...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? TeamHeadquarters Help Desk or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TeamHeadquarters Help Desk and Freshdesk.
TeamHeadquarters Help Desk price starts at $20 per user/month , On a scale between 1 to 10 TeamHeadquarters Help Desk is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: TeamHeadquarters Help Desk cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared TeamHeadquarters Help Desk Vs. Freshdesk based on some of the most important and required Help Desk features.
TeamHeadquarters Help Desk: Billing and Invoicing, Email Integration, Knowledge Base/FAQ, Reporting, Scheduling, Self Service Portal.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
TeamHeadquarters is built for all business sizes and types and comes with an extensive feature set. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
Compare specifications
TeamHeadquarters Help Desk Specifications
ITQlick Score: | 67/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> TeamHeadquarters Help Desk review |
Company: | Entry Software Corporation |
Pricing: | starts at $20 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop |
Links: | TeamHeadquarters Help Desk review, TeamHeadquarters Help Desk pricing, TeamHeadquarters Help Desk alternatives |
Freshdesk Specifications
ITQlick Score: | 94/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Compare features
TeamHeadquarters Help Desk: 6 Features
Freshdesk: 10 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.