Compare Freshdesk and XSellco Fusion - Jan 2023
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Freshdesk or XSellco Fusion?
XSellco Fusion is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than XSellco Fusion (80/100). Freshdesk offers users more features (10) than XSellco Fusion (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC. Vs. XSellco Software Limited.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
XSellco Software Limited.: XSellco is the brainchild of internet entrepreneur Ray Nolan. Ray built, or helped build, some of the world’s largest online businesses. He founded Hostelworld, Coretime, XSellco as well as chairing Skyscanner, Asavie, WhatClinic and others. These businesses have combined values of over $3 Billion dollars. The common theme throughout these busines...
Who is more expensive? Freshdesk or XSellco Fusion?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and XSellco Fusion.
Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. XSellco Fusion price starts at $85 per month , When comparing XSellco Fusion to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Freshdesk cost is around the same cost of XSellco Fusion.
Which software includes more/better features?
We've compared Freshdesk Vs. XSellco Fusion based on some of the most important and required Help Desk features.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.
XSellco Fusion: We are still working to collect the list of features for XSellco Fusion.
Target customer size
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. XSellco Fusion can cater the needs of freelancers, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and IT.
XSellco Fusion
starts at $85 per month
XSellco Fusion is a web-based helpdesk management system centralizing the inquiries for the users’ webstore and other eCommerce websites like Amazon, Newegg, eBay among others plus social media sites. Customiza...
Compare PricingCompare specifications
Freshdesk Specifications
ITQlick Score: | 94/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
XSellco Fusion Specifications
ITQlick Score: | 80/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> XSellco Fusion review |
Company: | XSellco Software Limited. |
Pricing: | starts at $85 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | XSellco Fusion review, XSellco Fusion pricing, XSellco Fusion alternatives |
Compare features
Freshdesk: 10 Features
XSellco Fusion: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.