Shlomi Lavi /
Jan 26, 2023
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Bottom Line: Which is Better - XSellco Fusion or Freshdesk?
XSellco Fusion is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than XSellco Fusion (80/100). Freshdesk offers users more features (10) than XSellco Fusion (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
XSellco Software Limited. Vs. FRESHDESK INC.
XSellco Software Limited.: XSellco is the brainchild of internet entrepreneur Ray Nolan. Ray built, or helped build, some of the world’s largest online businesses. He founded Hostelworld, Coretime, XSellco as well as chairing Skyscanner, Asavie, WhatClinic and others. These businesses have combined values of over $3 Billion dollars.
The common theme throughout these busines...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? XSellco Fusion or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for XSellco Fusion and Freshdesk.
XSellco Fusion price starts at $85 per month , On a scale between 1 to 10 XSellco Fusion is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: XSellco Fusion cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared XSellco Fusion Vs. Freshdesk based on some of the most important and required Help Desk features.
XSellco Fusion: We are still working to collect the list of features for XSellco Fusion.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
XSellco Fusion can cater the needs of freelancers, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and IT. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.