Compare Genesys Voice and ShoreTel - Apr 2022
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Bottom Line: Which is Better - Genesys Voice or ShoreTel?
ShoreTel is more expensive to implement (TCO) than Genesys Voice, and ShoreTel is rated higher (92/100) than Genesys Voice (71/100). Genesys Voice offers users more features (3) than ShoreTel (0).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Genesys Vs. ShoreTel, Inc.
Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Who is more expensive? Genesys Voice or ShoreTel?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Genesys Voice and ShoreTel.
Genesys Voice price starts at $75 per month , On a scale between 1 to 10 Genesys Voice Platform is rated 2, which is much lower than the average cost of VoIP software. ShoreTel price starts at $19.99 per user/month , When comparing ShoreTel to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: ShoreTel is more expensive than Genesys Voice.
Which software includes more/better features?
We've compared Genesys Voice Vs. ShoreTel based on some of the most important and required VoIP features.
Genesys Voice: Data Import/Export, Basic Reports, Online Customer Support.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Target customer size
Genesys Voice's typical customers include: Small, medium and large size businesses, and ShoreTel's target customer size include: Medium and large size businesses.
ShoreTel
starts at $19.99 per user/month
ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) w...
Compare PricingCompare specifications
Genesys Voice Specifications
ITQlick Score: | 71/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | VoIP -> Genesys Voice review |
Company: | Genesys |
Pricing: | starts at $75 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Genesys Voice review, Genesys Voice pricing, Genesys Voice alternatives |
ShoreTel Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | VoIP -> ShoreTel review |
Company: | ShoreTel, Inc. |
Pricing: | starts at $19.99 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | ShoreTel review, ShoreTel pricing, ShoreTel alternatives |
Compare features
Genesys Voice: 3 Features
ShoreTel: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.