Compare Grasshopper and Aspect Unified IP - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Grasshopper or Aspect Unified IP?

Aspect Unified IP is more expensive to implement (TCO) than Grasshopper, and Grasshopper is rated higher (85/100) than Aspect Unified IP (75/100). Aspect Unified IP offers users more features (11) than Grasshopper (3).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Grasshopper Inc. Vs. Aspect Software, Inc

Grasshopper Inc.: Founded by two entrepreneurs, Grasshopper has been making it easier to start and grow a small business since 2003. Back then, we started as just two guys with a dream and to date have served over 100,000 entrepreneurs (and we're still growing). The Grasshopper virtual phone system helps entrepreneurs sound more professional and stay connected fr...

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? Grasshopper or Aspect Unified IP?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Grasshopper and Aspect Unified IP.

Grasshopper price starts at $26 per month , On a scale between 1 to 10 Grasshopper is rated 4, which is lower than the average cost of VoIP software. Aspect Unified IP accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Grasshopper is rated 4, which is lower than the average cost of VoIP software.

Bottom line: Aspect Unified IP is more expensive than Grasshopper.

Which software includes more/better features?

We've compared Grasshopper Vs. Aspect Unified IP based on some of the most important and required VoIP features.

Grasshopper: Data Import/Export, Basic Reports, Online Customer Support.

Aspect Unified IP: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Blended Call Center, Call Conferencing, Call Queue Management.

Target customer size

Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases. Aspect Unified IP is best for those companies that need to ensure that their contact centre can provide an improved customer experience.