Shlomi Lavi /
Dec 19, 2022
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Bottom Line: Which is Better - Help.com Live Chat or Chatra?
Chatra is more expensive to implement (TCO) than Help.com Live Chat, and Chatra is rated higher (90/100) than Help.com Live Chat (25/100).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help.com Vs. Chatra
Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...
Chatra: Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.
Who is more expensive? Help.com Live Chat or Chatra?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help.com Live Chat and Chatra.
Help.com Live Chat price starts at $80 per user/month , On a scale between 1 to 10 Help.com Live Chat is rated 2, which is much lower than the average cost of Chat software. Chatra price starts at $17 per agent/month , When comparing Chatra to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Help.com Live Chat cost is around the same cost of Chatra.
Which software includes more/better features?
We've compared Help.com Live Chat Vs. Chatra based on some of the most important and required Chat features.
Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.
Chatra: We are still working to collect the list of features for Chatra.
Target customer size
Customers of the software include businesses of all sizes and a diverse range of types. and Chatra's target customer size include: Small, medium and large size businesses.