Shlomi Lavi / Dec 19, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Help.com Live Chat is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than Help.com Live Chat (25/100). Olark offers users more features (3) than Help.com Live Chat (0). There is a clear winner in this case and it is Olark!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...
Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help.com Live Chat and Olark.
Help.com Live Chat price starts at $80 per user/month , On a scale between 1 to 10 Help.com Live Chat is rated 2, which is much lower than the average cost of Chat software. Olark price starts at $29 per seat/month , When comparing Olark to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Help.com Live Chat cost is around the same cost of Olark.
We've compared Help.com Live Chat Vs. Olark based on some of the most important and required Chat features.
Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.
Olark: Data Import/Export, Basic Reports, Online Customer Support.
Customers of the software include businesses of all sizes and a diverse range of types. Olark is suitable for startup marketers, small companies and companies providing online services.
starts at $80 per user/month
Help.com Live Chat is a web based help desk and customer support solution for businesses of all sizes. It offers such capabilities as customizable branding, agent scheduling, visitor targeting, and others. The ...
Compare Pricing| ITQlick Score: | 25/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Chat -> Help.com Live Chat review |
| Company: | Help.com |
| Pricing: | starts at $80 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Help.com Live Chat review, Help.com Live Chat pricing, Help.com Live Chat alternatives |
| ITQlick Score: | 91/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Chat -> Olark review |
| Company: | Olark |
| Pricing: | starts at $29 per seat/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Olark review, Olark pricing, Olark alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.