Compare Help Scout and TeamSupport - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Scout or TeamSupport?

TeamSupport is more expensive to implement (TCO) than Help Scout, and TeamSupport is rated higher (87/100) than Help Scout (77/100). TeamSupport offers users more features (15) than Help Scout (4). There is a clear winner in this case and it is TeamSupport!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Help Scout Vs. TeamSupport

Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Who is more expensive? Help Scout or TeamSupport?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Scout and TeamSupport.

Help Scout price starts at $20 per user/month , On a scale between 1 to 10 Help Scout is rated 2, which is much lower than the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Help Scout cost is around the same cost of TeamSupport.

Which software includes more/better features?

We've compared Help Scout Vs. TeamSupport based on some of the most important and required Help Desk features.

Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.

TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.

Target customer size

Customers of the software mainly include small and medium businesses as well as freelancers. This program is aimed at the companies that know their product, but are still eager to please those their clients.