Compare HelpOnClick live chat and 8x8 Contact Center - Feb 2023
Compare Pricing
Shlomi Lavi / Feb 01, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - HelpOnClick live chat or 8x8 Contact Center?
HelpOnClick live chat is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than HelpOnClick live chat (79/100). 8x8 Contact Center offers users more features (14) than HelpOnClick live chat (3). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Onclick Solutions Ltd Vs. 8x8, INC
Onclick Solutions Ltd: OnClick Solutions Ltd, an Israeli company was founded in 2004 by Neran Ashkenazi. Their mission is to provide software solutions for small and midsize businesses. They believe software should be simple, helping people to complete their work without getting in the way. Complex forms, confusing user-interfaces and hundreds of options have no place ...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? HelpOnClick live chat or 8x8 Contact Center?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpOnClick live chat and 8x8 Contact Center.
HelpOnClick live chat price starts at $12.99 per agent/month , On a scale between 1 to 10 HelpOnClick live chat is rated 2, which is much lower than the average cost of Chat software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: HelpOnClick live chat cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared HelpOnClick live chat Vs. 8x8 Contact Center based on some of the most important and required Chat features.
HelpOnClick live chat: Data Import/Export, Basic Reports, Online Customer Support.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
The software is mainly intended for small and medium businesses with diverse industrial backgrounds. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
8x8 Contact Center
starts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare PricingCompare specifications
HelpOnClick live chat Specifications
| ITQlick Score: | 79/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Chat -> HelpOnClick live chat review |
| Company: | Onclick Solutions Ltd |
| Pricing: | starts at $12.99 per agent/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | HelpOnClick live chat review, HelpOnClick live chat pricing, HelpOnClick live chat alternatives |
8x8 Contact Center Specifications
| ITQlick Score: | 93/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> 8x8 Contact Center review |
| Company: | 8x8, INC |
| Pricing: | starts at $15 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Compare features
HelpOnClick live chat: 3 Features
8x8 Contact Center: 14 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.