Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - HelpStar ITIL Help Desk or FocalScope?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than FocalScope (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help Desk Technology Vs. FocalScope Ltd
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
Who is more expensive? HelpStar ITIL Help Desk or FocalScope?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpStar ITIL Help Desk and FocalScope.
HelpStar ITIL Help Desk price starts at $49 per user/month , On a scale between 1 to 10 HelpStar ITIL Help Desk Software is rated 6, which is similar to the average cost of Help Desk software. FocalScope price starts at $9 per agent/month , When comparing FocalScope to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: HelpStar ITIL Help Desk is more expensive than FocalScope.
Which software includes more/better features?
We've compared HelpStar ITIL Help Desk Vs. FocalScope based on some of the most important and required Help Desk features.
HelpStar ITIL Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Reporting, Rules/Workflows.
FocalScope: We are still working to collect the list of features for FocalScope.
Target customer size
HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. and FocalScope's target customer size include: Small, medium and large size businesses.