Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - HelpStar ITIL Help Desk or OTRS?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than OTRS, and OTRS is rated higher (84/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than OTRS (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help Desk Technology Vs. otrs.org
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
Who is more expensive? HelpStar ITIL Help Desk or OTRS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpStar ITIL Help Desk and OTRS.
HelpStar ITIL Help Desk price starts at $49 per user/month , On a scale between 1 to 10 HelpStar ITIL Help Desk Software is rated 6, which is similar to the average cost of Help Desk software. OTRS price starts at $10 per agent/month , When comparing OTRS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: HelpStar ITIL Help Desk is more expensive than OTRS.
Which software includes more/better features?
We've compared HelpStar ITIL Help Desk Vs. OTRS based on some of the most important and required Help Desk features.
HelpStar ITIL Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Reporting, Rules/Workflows.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. and OTRS's target customer size include: Small businesses and start ups.