Compare HelpStar ITIL Help Desk and Spiceworks - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - HelpStar ITIL Help Desk or Spiceworks?

HelpStar ITIL Help Desk is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than HelpStar ITIL Help Desk (82/100). Spiceworks offers users more features (16) than HelpStar ITIL Help Desk (11). There is a clear winner in this case and it is Spiceworks!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Help Desk Technology Vs. Spiceworks

Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...

Who is more expensive? HelpStar ITIL Help Desk or Spiceworks?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpStar ITIL Help Desk and Spiceworks.

HelpStar ITIL Help Desk price starts at $49 per user/month , On a scale between 1 to 10 HelpStar ITIL Help Desk Software is rated 6, which is similar to the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 HelpStar ITIL Help Desk Software is rated 6, which is similar to the average cost of Help Desk software.

Bottom line: HelpStar ITIL Help Desk is more expensive than Spiceworks.

Which software includes more/better features?

We've compared HelpStar ITIL Help Desk Vs. Spiceworks based on some of the most important and required Help Desk features.

HelpStar ITIL Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Reporting, Rules/Workflows.

Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.

Target customer size

HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. Spiceworks is best for small and medium sized business IT support teams.