Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - HelpStar ITIL Help Desk or TeamSupport?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than HelpStar ITIL Help Desk (82/100). TeamSupport offers users more features (15) than HelpStar ITIL Help Desk (11). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Help Desk Technology Vs. TeamSupport
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who is more expensive? HelpStar ITIL Help Desk or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HelpStar ITIL Help Desk and TeamSupport.
HelpStar ITIL Help Desk price starts at $49 per user/month , On a scale between 1 to 10 HelpStar ITIL Help Desk Software is rated 6, which is similar to the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: HelpStar ITIL Help Desk is more expensive than TeamSupport.
Which software includes more/better features?
We've compared HelpStar ITIL Help Desk Vs. TeamSupport based on some of the most important and required Help Desk features.
HelpStar ITIL Help Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Reporting, Rules/Workflows.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. This program is aimed at the companies that know their product, but are still eager to please those their clients.