Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - HP Service or Freshdesk?
HP Service is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than HP Service (76/100). Freshdesk offers users more features (10) than HP Service (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
HP Enterprise Services Vs. FRESHDESK INC.
HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? HP Service or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HP Service and Freshdesk.
HP Service price starts at $50 per user/month , On a scale between 1 to 10 HP Service Manager is rated 6, which is similar to the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: HP Service is more expensive than Freshdesk.
Which software includes more/better features?
We've compared HP Service Vs. Freshdesk based on some of the most important and required Help Desk features.
HP Service: We are still working to collect the list of features for HP Service.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.