Compare HP Service and Zoho Desk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - HP Service or Zoho Desk?

HP Service is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than HP Service (76/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

HP Enterprise Services Vs. Zoho Corporation

HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? HP Service or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HP Service and Zoho Desk.

HP Service price starts at $50 per user/month , On a scale between 1 to 10 HP Service Manager is rated 6, which is similar to the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: HP Service is more expensive than Zoho Desk.

Which software includes more/better features?

We've compared HP Service Vs. Zoho Desk based on some of the most important and required Help Desk features.

HP Service: We are still working to collect the list of features for HP Service.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. and Zoho Desk's target customer size include: Small, medium and large size businesses.