Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - HP Service or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than HP Service, and Mhelpdesk is rated higher (95/100) than HP Service (76/100). Mhelpdesk offers users more features (15) than HP Service (0). There is a clear winner in this case and it is Mhelpdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
HP Enterprise Services Vs. Mhelpdesk
HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? HP Service or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for HP Service and Mhelpdesk.
HP Service price starts at $50 per user/month , On a scale between 1 to 10 HP Service Manager is rated 6, which is similar to the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: HP Service cost is around the same cost of Mhelpdesk.
Which software includes more/better features?
We've compared HP Service Vs. Mhelpdesk based on some of the most important and required Help Desk features.
HP Service: We are still working to collect the list of features for HP Service.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.