Compare NICE CXone and Aspect Zipwire - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or Aspect Zipwire?

NICE CXone is more expensive to implement (TCO) than Aspect Zipwire, and NICE CXone is rated higher (88/100) than Aspect Zipwire (83/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. Aspect Software, Inc

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? NICE CXone or Aspect Zipwire?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and Aspect Zipwire.

NICE CXone price starts at $90 per user/month , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: NICE CXone cost is around the same cost of Aspect Zipwire.

Which software includes more/better features?

We've compared NICE CXone Vs. Aspect Zipwire based on some of the most important and required Call Center features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.

Target customer size

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. The software is a viable product for small and medium businesses as well as large enterprises.