Compare NICE CXone and DialMyCalls - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or DialMyCalls?

DialMyCalls is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than DialMyCalls (77/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. OnTimeTelecom

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

OnTimeTelecom: OnTimeTelecom found its inception after company founder David Batchelor launched WakeUpLand, one of the first internet based wake up call services. Over the years as WakeUpLand continued to grow, the company branched out and started DialMyCalls, a voice broadcasting service. With WakeUpLand handling thousands of wake up calls a year and DialMyCalls...

Who is more expensive? NICE CXone or DialMyCalls?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and DialMyCalls.

NICE CXone price starts at $90 per user/month , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. DialMyCalls price starts at $6.74 per month , When comparing DialMyCalls to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: DialMyCalls is more expensive than NICE CXone.

Which software includes more/better features?

We've compared NICE CXone Vs. DialMyCalls based on some of the most important and required Call Center features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

DialMyCalls: We are still working to collect the list of features for DialMyCalls.

Target customer size

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. and DialMyCalls's target customer size include: Small, medium and large size businesses.