Compare NICE CXone and USAN ACD - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - NICE CXone or USAN ACD?

USAN ACD is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than USAN ACD (76/100). USAN ACD offers users more features (3) than NICE CXone (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. USAN INC

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? NICE CXone or USAN ACD?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NICE CXone and USAN ACD.

NICE CXone price starts at $90 per user/month , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software. USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: USAN ACD is more expensive than NICE CXone.

Which software includes more/better features?

We've compared NICE CXone Vs. USAN ACD based on some of the most important and required Call Center features.

NICE CXone: We are still working to collect the list of features for NICE CXone.

USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management. and USAN ACD's target customer size include: Small, medium and large size businesses.