Shlomi Lavi /
Jul 18, 2022
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Bottom Line: Which is Better - ITP CCM or FullStory?
ITP CCM is more expensive to implement (TCO) than FullStory, and FullStory is rated higher (82/100) than ITP CCM (50/100). Both tools offer the same amount of features.
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Aia software Vs. FullStory
Aia software:
Aia is the global developer and supplier of ITP, the ultimate Customer Communications Management solution for clients in different branches worldwide.
Our reliable and flexible ITP products have helped over a thousand businesses in 30 countries, including some of the leading financials worldwide. ITP is your software, adaptable by your peop...
FullStory: FullStory records and reproduces real user experiences on your site helping you support customers, boost conversions, and debug faster.
Who is more expensive? ITP CCM or FullStory?
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ITP CCM and FullStory.
ITP CCM price starts at $49 per month , On a scale between 1 to 10 ITP CCM is rated 2, which is much lower than the average cost of Customer Experience Management software. FullStory price starts at $899 per license , When comparing FullStory to its competitors, the software is rated 2 - much lower than the average Customer Experience Management software cost.
Bottom line: ITP CCM cost is around the same cost of FullStory.
Which software includes more/better features?
We've compared ITP CCM Vs. FullStory based on some of the most important and required Customer Experience Management features.
ITP CCM: Data Import/Export, Basic Reports, Online Customer Support.
FullStory: Dashboard, Data Analysis Tools, Data analysis.
Target customer size
ITP CCM's typical customers include: Start up, Small business, Medium business, Large business, and FullStory's target customer size include: Small, medium and large size businesses.