Compare KISSmetrics and Zendesk Sell - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - KISSmetrics or Zendesk Sell?

KISSmetrics is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than KISSmetrics (79/100). Zendesk Sell offers users more features (10) than KISSmetrics (3). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right Web analytics solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KISSmetrics Vs. Base CRM

KISSmetrics : KISSmetrics is a powerful web analytics solution that helps you to increase customer acquisition and retention rates, make smarter business decisions, and boost your bottom line. KISSmetrics has received attention from Techcrunch, Forbes, Mashable, Fast Company, The Wall Street Journal, The Atlantic and is regularly named as one of the top analy...

Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...

Who is more expensive? KISSmetrics or Base CRM?

The real total cost of ownership (TCO) of Web analytics software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KISSmetrics and Base CRM.

KISSmetrics price starts at $299 per user/month , On a scale between 1 to 10 KISSmetrics is rated 4, which is lower than the average cost of Web analytics software. Base CRM price starts at $19 per user/month , When comparing Base CRM to its competitors, the software is rated 2 - much lower than the average Web analytics software cost.

Bottom line: KISSmetrics is more expensive than Base CRM.

Which software includes more/better features?

We've compared KISSmetrics Vs. Zendesk Sell based on some of the most important and required Web analytics features.

KISSmetrics: Data Import/Export, Basic Reports, Online Customer Support.

Base CRM: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing.

Target customer size

Customers of the software include businesses of all sizes and types. Zendesk Sell is perfect for companies of all sizes.