Compare KronoDesk and Enterprise Service Desk - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - KronoDesk or Enterprise Service Desk?

Enterprise Service Desk is more expensive to implement (TCO) than KronoDesk, and Enterprise Service Desk is rated higher (84/100) than KronoDesk (83/100). KronoDesk offers users more features (7) than Enterprise Service Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Inflectra Vs. ManageEngine

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? KronoDesk or Enterprise Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KronoDesk and Enterprise Service Desk.

KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. Enterprise Service Desk price starts at $10 per technician/month , When comparing Enterprise Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: KronoDesk cost is around the same cost of Enterprise Service Desk.

Which software includes more/better features?

We've compared KronoDesk Vs. Enterprise Service Desk based on some of the most important and required Help Desk features.

KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling.

Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.

Target customer size

KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees).