Compare LANDesk Service Desk and AffinityLive Sync - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - LANDesk Service Desk or AffinityLive Sync?

LANDesk Service Desk is more expensive to implement (TCO) than AffinityLive Sync, and AffinityLive Sync is rated higher (86/100) than LANDesk Service Desk (79/100). LANDesk Service Desk offers users more features (8) than AffinityLive Sync (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Landesk Vs. AffinityLive

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...

AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.

Who is more expensive? LANDesk Service Desk or AffinityLive Sync?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LANDesk Service Desk and AffinityLive Sync.

LANDesk Service Desk price starts at $50 per year , On a scale between 1 to 10 LANDesk Service Desk is rated 8, which is higher than the average cost of Help Desk software. AffinityLive Sync price starts at $24 per 5 users/month , When comparing AffinityLive Sync to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: LANDesk Service Desk is more expensive than AffinityLive Sync.

Which software includes more/better features?

We've compared LANDesk Service Desk Vs. AffinityLive Sync based on some of the most important and required Help Desk features.

LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration, Reporting, Scheduling, Service Level Agreements.

AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

LANDesk Service Desk's typical customers include: Small, medium and large size businesses, Main customer base of the software comes from small and medium businesses.