Less Annoying CRM Vs Zendesk (May 2021)

Shlomi LaviShlomi Lavi / May 03, 2021

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Bottom Line: Which is Better - Less Annoying CRM or Zendesk?

Less Annoying CRM is more expensive to implement (TCO) than Zendesk, Zendesk is rated with the same score (92/100) as Less Annoying CRM (92/100). Zendesk offers more features (23) to their users than Less Annoying CRM (3). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Less Annoying CRM compares with Zendesk?

Less Annoying CRM: Less Annoying CRM was started by two brothers in 2009. Our mission is simple: help small businesses succeed. To do this, we've created a new breed of CRM software. We focus on giving our customers what they really need, and nothing they don't. That means no annoying buzzwords, no confusing pricing plans, no long-term contracts, and none of those ot...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who's more expensive? Less Annoying CRM or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Less Annoying CRM and Zendesk.

Less Annoying CRM price starts at $15 per user/month , on a scale between 1 to 10 Less Annoying CRM is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per user/month , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Less Annoying CRM cost is around the same cost of Zendesk.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Less Annoying CRM Vs. Zendesk based on some of the most important and required CRM features. Less Annoying CRM: Customer Service, Marketing Automation, Sales Automation. Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

The software is most suitable for small and medium businesses without any restriction of industrial background. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.

Less Annoying CRM

ITQlick rating
(4.7/5)

starts at $15 per user/month

Less Annoying CRM is a customer relationship management solution for small and medium businesses. It also features analytics, marketing, and sales automation services. The software was designed and laun...

Categories: CRM, Casino CRM, Customer Loyalty, Insurance CRM.

Zendesk

ITQlick rating
(4.3/5)

starts at $49 per user/month

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

Categories: Customer Service, Ticket Management, Help Desk, Document Management, CRM.

Compare specifications

Zendesk Specifications

ITQlick Score: 92/100
ITQlick Rating: (4.3/5)
Pricing: 2/10 - low cost
Category: CRM -> Zendesk
Company: Zendesk
Pricing: starts at $49 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Zendesk review, Zendesk pricing, Zendesk alternatives

Compare features

Less Annoying CRM: 3 Features

Customer Service
Marketing Automation
Sales Automation

Zendesk: 23 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Mail Order Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Less
ITQlick rating
4.7/5
Score
92/100
Pricing
3/10
License pricing
$15 per user/month
Functionality
15
Review
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
48
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Compare
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.