Shlomi Lavi / Apr 10, 2024We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Live desk is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Live desk (51/100). Salesforce CRM offers users more features (21) than Live desk (3). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Live desk and Salesforce.
Live desk price starts at $99 per user/month , On a scale between 1 to 10 Live desk is rated 6, which is similar to the average cost of CRM software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Live desk is more expensive than Salesforce.
We've compared Live desk Vs. Salesforce CRM based on some of the most important and required CRM features.
Live desk: Data Import/Export, Basic Reports, Online Customer Support.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Customers of the software mainly constitute of small and medium businesses. Salesforce is optimal for people as well as companies.
starts at $99 per user/month
Live Desk is a help desk and customer relationship management solution for small and medium businesses. Other than CRM, it offers various customization, reporting, and monitoring services. The software ...
Compare Pricingstarts at $25 per user/month
Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...
PriceDemo| ITQlick Score: | 51/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | CRM -> Live desk review |
| Company: | Zoho Corporation |
| Pricing: | starts at $99 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Live desk review, Live desk pricing, Live desk alternatives |
| ITQlick Score: | 98/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | CRM -> Salesforce CRM review |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.