Compare Salesforce CRM and Live desk - Apr 2024
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Bottom Line: Which is Better - Salesforce CRM or Live desk?
Live desk is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Live desk (51/100). Salesforce CRM offers users more features (21) than Live desk (3). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Zoho Corporation
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Who is more expensive? Salesforce CRM or Live desk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Live desk.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Live desk price starts at $99 per user/month , When comparing Live desk to its competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line: Live desk is more expensive than Salesforce CRM.
Which software includes more/better features?
We've compared Salesforce CRM Vs. Live desk based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
Live desk: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Salesforce is optimal for people as well as companies. Customers of the software mainly constitute of small and medium businesses.
Live desk
starts at $99 per user/month
Live Desk is a help desk and customer relationship management solution for small and medium businesses. Other than CRM, it offers various customization, reporting, and monitoring services. The software ...
Compare PricingCompare specifications
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Live desk Specifications
ITQlick Score: | 51/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | CRM -> Live desk review |
Company: | Zoho Corporation |
Pricing: | starts at $99 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Live desk review, Live desk pricing, Live desk alternatives |
Compare features
Salesforce CRM: 21 Features
Live desk: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.