Compare Metaphor IVR+ and CenterWare Inbound - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Metaphor IVR+ or CenterWare Inbound?

CenterWare Inbound is more expensive to implement (TCO) than Metaphor IVR+, and CenterWare Inbound is rated higher (91/100) than Metaphor IVR+ (84/100). Metaphor IVR+ offers users more features (5) than CenterWare Inbound (0).

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Nuxiba Technologies

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Who is more expensive? Metaphor IVR+ or CenterWare Inbound?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Metaphor IVR+ and CenterWare Inbound.

Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Metaphor IVR+ is rated 2, which is much lower than the average cost of IVR software.

Bottom line: CenterWare Inbound is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared Metaphor IVR+ Vs. CenterWare Inbound based on some of the most important and required IVR features.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Target customer size

Metaphor IVR+'s typical customers include: Medium and large size businesses, and CenterWare Inbound's target customer size include: Medium and large size businesses.