Compare VoiceGuide IVR and Metaphor IVR+ - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - VoiceGuide IVR or Metaphor IVR+?

VoiceGuide IVR is more expensive to implement (TCO) than Metaphor IVR+, and Metaphor IVR+ is rated higher (84/100) than VoiceGuide IVR (76/100). Both tools offer the same amount of features.

Looking for the right IVR solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Katalina Technologies Pty Ltd. Vs. USAN INC

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? VoiceGuide IVR or Metaphor IVR+?

The real total cost of ownership (TCO) of IVR software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for VoiceGuide IVR and Metaphor IVR+.

VoiceGuide IVR price starts at $99 per license , On a scale between 1 to 10 VoiceGuide IVR is rated 4, which is lower than the average cost of IVR software. Metaphor IVR+ accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 VoiceGuide IVR is rated 4, which is lower than the average cost of IVR software.

Bottom line: VoiceGuide IVR is more expensive than Metaphor IVR+.

Which software includes more/better features?

We've compared VoiceGuide IVR Vs. Metaphor IVR+ based on some of the most important and required IVR features.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Metaphor IVR+: Basic Reports, Data Import/Export, Online Customer Support, Call Recording, Call Center.

Target customer size

The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management. and Metaphor IVR+'s target customer size include: Medium and large size businesses.